TRADE TERMS

These terms and conditions of sale and delivery apply to the purchase of goods on

www.cosmevers.dk owned by Cosmevers ApS, CVR no. 41 50 56 21 , address Edwin Rahrs Vej 32, 8220 Brabrand , tel. 26 20 40 76 , and e-mail address cosmevers@outlook.dk

The agreements are concluded in Danish.

The right of withdrawal only applies to consumers who shop via cosmevers@outlook.dk and in our physical store.

PAYMENT AND DELIVERY

We accept payment with Dankort, VISA, VISA-Electron, Paypal and MasterCard.

The amount is only deducted when the item is packed and ready for dispatch. This also applies if the item is unexpectedly delayed. See about cancellation and refund of the amount under the item 'Right of cancellation'.

The prices are stated in Danish kroner. On top of the price, the price for freight must be added. You choose the shipping method at the end of the ordering process.

RIGHT OF WITHDRAWAL

You have the right to cancel an agreement without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. See refund of delivery costs in case of cancellation below.

The cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the goods.

If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period starts from when you or another person you have chosen (but not the carrier) takes physical possession of the last item.

You have 14 days right of cancellation after you have received your order.

If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

Goods excluded from the right of cancellation**

The following types of goods are exempt from the right of withdrawal: Delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken, or the goods have been used after delivery, including:

  • Perfume, scents, beauty products

How to use the right of withdrawal
You regret by notifying us that you regret. You can, for example, send a letter or an e-mail stating that you regret to Cosmevers ApS, Edwin Rahrs Vej 32, 8220 Brabrand , tel. 26 20 40 76 , cosmevers@outlook.dk . You cannot cancel by refusing to receive the item or by failing to pick it up without at the same time giving notice that you cancel.

The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.

Return of the item and return costs 
If you have regretted the purchase of an item, you must send the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.

Goods cannot be sent per cash on delivery or without distribution.

You must pay for the return of the item yourself.

Refund of the money in case of cancellation
When you cancel, we will refund all payments received from you, including any delivery charges. It applies however not in the following cases:

If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs.

If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.

We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.

We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Testing of the product and packaging
You are only liable for a possible deterioration of the value of the goods, which is due to handling of the goods other than what is necessary to determine the nature of the goods, its characteristics and the way in which it functions.

You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or can in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us to deduct the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.

If the item is delivered to you in packaging, you must return the item in the original packaging.

You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

COMPLAINT - IF THERE IS SOMETHING WRONG WITH THE ITEM

As a consumer, you have 24 months' right to complain under the Sales Act. This means that if the product has a defect and you complain in time, you have the right to have the product repaired or replaced in the first instance. If this cannot happen, or if it does not happen within a reasonable time, you can, depending on the circumstances, get the money back or a reduction in the price.

A defect is, for example, a manufacturing or material fault, or incorrect information about the product. On the other hand, normal wear and tear, or damage you have caused to the product yourself, is not a defect.

If you believe that the product has a defect, we ask you to state in as much detail as possible what the problem is.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. Save postal receipt incl. information on shipping costs and any track and trace number.

Please be aware that when purchasing larger quantities of the same item by the meter, it may be necessary to deliver the item by the meter in divided pieces.

We recommend that you wash the product by the meter before use, due to shrinkage and excess colour.

INFORMATION ON COMPLAINT OPTIONS

A complaint about a product or service purchased from us can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via www.forbrug.dk .

The European Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU country. Complaints are filed here - http://ec.europa.eu/odr . When submitting a complaint, you must indicate our e-mail address info@gm.dk. 

Read more about ODR here .

We reserve the right for misprints, out-of-stock items and the like.